For more than two decades I’ve drawn from my experience as a small business owner to help contractors successfully develop lean and mean business systems.
Through my work, I hope to redefine the way that small business owners, their customers, and suppliers work together by collaborative relationships being optimized and improved.
I have been involved with running a small, local-service businesses for over 20 years. After moving to the Washington DC area in 1988, I practiced high-end residential remodeling and focused on delivering the highest quality service to my clients.
Over 90% of my work came from repeat and referral business, demonstrating the trust I developed with clients
That experience in managing customer expectations led me to write a book entitled Managing the Emotional Homeowner, which has become one of the bibles of the remodeling industry and helped thousands of contractors improve the level of service they provide clients.
I fervently believe that the best customer service only comes when a small business owner can deliver consistent results, which happens with proven systems.
I spent nearly four years writing the Remodeler’s Turnkey Program as a basic how-to text on running a service company. In the last 5 years, I have sold over 500 copies of his program, helping hundreds of business owners improve their businesses, increase their profits, and spend more time with their families.
In 2004, I got to move back to Colorado, where I spent the first 30 years of my life. From my base in Colorado, I now consult with both business owners and industry companies such as General Electric, Milgard Windows, and American Express to maximize customer service relationships between industry partners.
I am a regular on the seminar series at national trade shows, most notably rating the #1 speaker at NKBA’s Kitchen and Bath Industry Show in 2009 and 2010.
I have developed a national reputation and has been invited to speak at the following national remodeling shows:
- NAHB Remodelers Show
- NARI Remodel America Show
- JLC Construction Business and Technology Conference
- Southern Building Show
- Southeast Building Conference
- Gathering of Eagles Annual Conference
I also currently write a monthly column for Qualified Remodeler magazine, and has been the subject of articles in the following trade magazines:
- Remodeling Magazine
- Qualified Remodeler
- Professional Remodeler
- Journal of Light Construction
- Kitchen and Bath Design news
With the downturn in the economy in 2008, I came to the conclusion that contractors could not continue to do business as they had always done.
Most contracting businesses are project-driven, and business owners are always looking for their next project. With the recent changes in the economy, project-driven businesses are struggling to survive.
Simply, when homes are not going up in value, the money for home-improvement projects goes away. In light of these market changes, I am working with contractors to adopt a new relationship-driven business model, working with clients in a consultative relationship to assist them with managing their largest asset, their home.
To assist contractors with this market shift, I have created the Home Asset Management Plan, showing contractors how to optimize and monetize their relationship with past and future clients.
The short summary – build your client relationships – the work will follow.